Frequently asked questions
Can't find the answer? Write to us — support works 24/7.
How do I order a taxi or delivery?
Install the ZuBeri app, sign in with your phone number, choose a service and enter the address. The price is shown before you confirm.
Which payment methods are available?
Visa and Mastercard bank cards from any bank, and cash to the driver or courier. You choose the method on every order.
Is it safe to pay by card?
Yes. Card details are entered on the secure Bank of Georgia payment page (PCI DSS, 3-D Secure). ZuBeri never sees or stores your full card number or CVV.
How much does cancelling cost?
Cancellation is free until the driver taps "I have arrived". After the driver arrives, the cancellation fee is 3.00 ₾.
How do I get a refund if I was charged incorrectly?
Contact support in the app or at z.berishvili@gmail.com with your order number. We review requests within 3 business days; an approved refund goes back to the same card, and crediting time depends on your bank — usually up to 10 business days.
Why is a higher amount blocked on my card?
When you pay by card, the bank may temporarily hold the estimated amount. After the ride only the actual fare is charged and the rest is released automatically.
What is the minimum fare?
The minimum taxi fare is 4.00 ₾. The pickup fee is 3.00 ₾.
I left something in the car. What should I do?
Open the ride in your history and tap "Contact support", or call +995 595 41 93 93. We will get in touch with the driver.
How do I become a driver or courier?
Install the ZuBeri Driver app, sign up and add your vehicle. After moderation you can start accepting orders.
Can my company join?
Yes — send a request on the "Business" page. We will prepare a contract and invoice monthly.
How do I get a receipt?
An electronic receipt is available in your order history in the app and is e-mailed if your profile has an e-mail address.